Grievances Redressal

Channel/ Mode

Details

Ø  Walk into any of our branches and lodge
a complaint in the register
maintained at the branch

Any of our Branches in the given
address:

(1)  
Bangalore – No. 139 (old No. 73) 1^st Floor,
Guardian House, Infantry Road,
Bangalore – 560 001

(2)  
Chennai – No. 23, F1 – 1^st
Floor, Venugopal street, Mugappair,

Chennai – 600 037

Ø  Call Our Telephone Number

Timings:  9:00 AM – 5:00
PM on any
day of the week (except
National Holidays)

    +91 080 25559297

Ø 
Email your
concern

omiindia@gmail.com

Level 1:

If you
are not satisfied with the resolution offered after reaching out
to any of the above-mentioned, the complainant/borrower can contact our Nodal Officer.

  Name: Mr. Samuel
Smiles Abraham

 Postal Address: Opportunity
Microfinance India Ltd., Chennai – No. 23, F1 – 1^st
Floor, Venugopal street, Mugappair, Chennai – 600 037

  Direct
No. – 044-47421031

Email ID – omitnindia@gmail.com

Level 2:

In case
the query/ complaint is not resolved within 21 days of contacting the Nodal officer, the complainant/ the borrower can contact: Principal Nodal Officer

  Name: Mr. Milton
Devadosan

Postal Address: Opportunity
Microfinance India Ltd., No. 139 (old No. 73)
1^st Floor, Guardian House, Infantry Road, Bangalore – 560 001

 Direct
No. – 080-25559297

 Email ID – omiindia@gmail.com

Level 3:

If the complaint/dispute is not redressed within the defined TAT, the Borrower/ Complainant may
contact: SA-DHAN

SA-DHAN

D – 26, Ground Floor

South Extension Part – II

New Delhi – 110 049

India

 Tel No: +91 11 47174400

 Fax No: + 91 11 47174405

Level 4:

If the complaint/dispute is not redressed within 30 days or
the Complainant/Borrower is not satisfied, contact/write to: Reserve Bank of India (RBI)

AND/OR

 The Assistant Manager
Reserve Bank of India
Department of Supervision

# 10/3/8, Nrupathunga
Road,
Bangalore – 560 001

Telephone: +91-080-

22180388

Appeal to the Reserve Bank
of India by
lodging a complaint.

https://cms.rbi.org.in/